The Best Business VoIP Services to Boost Your Business

VoIP systems can benefit your business in many ways, with a number of important features and functions. With COVID-19 constantly changing the rules of the game, the features offered by the latest VoIP systems can keep you ahead of the competition, so look out for special deals for the holidays.I've composed a comparison list and detailed reviews of the 10 best business VoIP providers of 2020 to help you find the best VoIP system for your business needs as you plan for the year ahead.
The Best Business VoIP Services to Boost Your Business

VoIP systems can benefit your business in many ways, with a number of important features and functions. With COVID-19 constantly changing the rules of the game, the features offered by the latest VoIP systems can keep you ahead of the competition, so look out for special deals for the holidays.I’ve composed a comparison list and detailed reviews of the 10 best business VoIP providers of 2020 to help you find the best VoIP system for your business needs as you plan for the year ahead.

1

RingCentral

Scalable and convenient VoIP solution

RingCentral Review

RingCentral brings a strong set of capabilities with a large selection of call features including mobile …
  • No. of usersUnlimited
  • Pricing$24.99-$59.99
  • Best forBusinesses with a lot of call traffic

RingCentral is another frequently-heard name among VoIP pursuers. The company provides solid offerings for both small businesses and enterprise level ones, so you can get the features that are important to your business needs.

Small businesses will appreciate how easy it is to set up and use RingCentral. In fact, you can have everything up and running in a matter of minutes. And you’ll have access to 24/7 customer support in case you have any questions along the way. SMBs will also appreciate the deep pocket savings that you’ll get from using RingCentral. You can cut back on phone bills and other communications costs using this all-in-one communications solution.

RingCentral is also well-suited for enterprise businesses, offering a more robust set of features for these larger scale companies. For one thing, RingCentral has excellent administration tools to make managing the front and backend of your operations a cinch. Things like cloud PBX, multi-level IVR, and call monitoring help managers stay on top of multiple tasks at all times. Other tools, such as multi-site management and Cloud Connect, ensure that you can handle your team members from wherever you are. For another, RingCentral allows you to connect with more than 100 third-party applications, so you can use the system seamlessly with all the tools your staff is already using and familiar with.

Positive
  • Up to 10 users for cheapest plan
  • Generous toll-free minutes per month
  • Enormous array of features
Negatives
  • Rates are higher than some competitors
  • Customer service is not US-based
2

Grasshopper

Best mobile communications option

Grasshopper Review

Grasshopper lives up to its claim of being the entrepreneur’s phone system. After all, its entire business model is …
  • No. of users3-unlimited
  • Pricing$26-$80
  • Best forBusinesses looking for mobile solutions

Grasshopper is the business VoIP solution for small businesses everywhere that want to look big. The secret behind this cleverly-named service is simple: you don’t have to BE a big company to appear to be one. You just have to make a big noise (like a grasshopper!). Grasshopper provides small businesses with all the communications tools and features they need to look big and impress their clients while remaining the same cozy size they are currently.

Grasshopper offers 2 types of plans, the Grasshopper plans and the Grasshopper Connect option. The first option is the more traditional VoIP service you are used to and comes in 3 flavors. You can get Solo, Partner, or Small Business plans for this service, and all 3 can be billed monthly or annually.

It’s nice that Grasshopper lets you sign up for a single month contract because it means you aren’t tied into any long-term commitments. Of course, if you sign up for an annual plan, you’ll save more than 10%. Most businesses will decide that the savings are worth the commitment. Grasshopper VoIP plans run $26 per month for a single number with 3 extensions included, $44 a month for 3 numbers and 6 extensions, and $80 a month for 5 numbers. With the last plan, you get unlimited extensions, a huge benefit if you’re hoping to scale your business over the year.

Positive
  • Unlimited domestic calling
  • 24/7 live support
  • Easy setup
Negatives
  • Missing the robust features of larger brands
  • Not as attractive if you’re not going mobile
3

Ooma Office

Affordable startup VoIP solution

Ooma Office Review

Ooma has earned PCMag.com’s Business Choice award as the #1 VoIP provider for Small Business. That’s because the …
  • No. of usersUnlimited
  • PricingFrom $19.95
  • Best forContract-free service

Ooma is the PCMag VoIP Business Choice award winner for 7 years running. That ought to tell you a bit about what a great service this is. Ooma is a cloud system, which means it’s effortless to run, easy to learn, and can be taken anywhere you are. Available 24 hours a day, 7 days a week, this system ensures that you are always available for your customers when they call. While Ooma is a great solution for any size business, it is particularly attractive for small businesses because it offers advanced phone features at affordable pricing. Plus, Ooma has simple step-by-step DIY set up instructions and videos. So, you don’t have to wait for tech to get started.

Let’s take a closer look at some of those features. For starters, Ooma offers free unlimited calling to anywhere in the United States, Mexico, or Canada and Puerto Rico. This already translates to major savings for most businesses that frequently spend a fortune on phone bills each month. On top of that, Ooma has competitive, low international rates. You can call Australia for just $0.038 per minute, the United Kingdom for just $0.028 per minute, and China for just $0.025 per minute.

Positive
  • Excellent call quality
  • Simple & easy setup
  • Can keep the same phone number
Negatives
  • Limited customizations
  • Some complaints about customer service
4

GoToConnect

Simplified national calling solution

GoToConnect (Jive) Review

Jive Communications supplies hosted VoIP services to businesses of every size. The company prides itself on easy …
  • No. of usersUnlimited
  • Pricing$21.95-$29.95
  • Best forAll-in-one solution

Jive is a fun and user-friendly business VoIP option, and this is certainly not your grandma’s VoIP service. With sleek apps, punchy text, and advanced features, Jive makes using a unified communications solution fun, easy, and cool. What’s more, Jive has a whopping 80+ features, and you get all of them for a single monthly rate. That’s a dizzying amount of features, and it means you will have everything you need within one software. No need to switch over constantly to another service for optimal use. Jive’s got it all.

Jive gives you full control over your call flow. You can set up different call rules for when your business is open and closed, so the calls will go to sales or customer support during business hours, and to the auto attendant after hours. Jive also lets you use neat features like simultaneous paging of all agents or specific group paging for a more personalized but still public announcement.

Connect team members using Jive’s conference bridge, good for up to 10 members at once, listen to your business voicemail wherever you are, and use collaboration tools to really stay connected.  Want to really get serious about your communications? Use Jive call analytics, call logs, and call monitoring to analyze and go over calls to improve customer experience and tweak staff members’ techniques. Use custom greetings, dial by name directory, and local directory on phone to give a more professional appearance to your business. Handle calls more efficiently using tools like presence monitoring, shared line appearance, and ring groups.

Positive
  • Unlimited extensions
  • First month free
  • Flexible pricing plans
Negatives
  • International calling is pricey
  • Limited video conferencing feature
5

Phone by web.com

Dual VoIP/cellular use for charge-free roaming

Phone by Web.com Review

Phone by Web.com is a complete VoIP system for those that want to keep their personal and professional lives safe …
  • No. of users1
  • PricingA flat fee of $14.99 per month plus applicable taxes
  • Best forSolopreneurs and business people

Phone by Web.com is an excellent tool for business travellers and solopreneurs that want 2 lines for their business and personal use without the hassle of maintaining 2 devices.

It also features very straightforward monthly pricing and a few useful business tools such as call blocking and group messaging.

Positive
  • Cellular/VoIP rollover
  • Flat monthly fee
Negatives
  • No choice of separate providers
  • No SIP trunking / PBX integration
6

Vonage

Best all-around business VoIP solution

Vonage Business Review

Vonage VoIP Business Solutions are a good option for small-, medium-, and enterprise-level businesses that need a …
  • No. of usersUnlimited
  • Pricing$14.99-$39.99
  • Best forBusinesses that want lots of features

Vonage was one of the very first VoIP providers, and it has only improved its product offerings over the last 20 years. Offering a fully unified communications platform for businesses of all sizes, Vonage is an excellent solution for any type of connection. Whether your company is looking for a virtual receptionist to make your business sound more professional, a more convenient directory assistance tool, or the ability to connect multiple devices to a single line, Vonage has the tools and the flexibility to let your business run like a pro.

What really makes Vonage stand out is the incredible set of features available on its plans. From privacy to customer service, personalization, and collaboration, Vonage makes every aspect of running your business better. The plans include important features such as caller ID blocking, call screening, spam shield, and do not disturb settings to ensure that you and your team have the utmost control over incoming calls.

What’s more, Vonage allows you to control the call flow as well, providing tools like call hold, call continuity, and call parking. You can even avail yourself of the call recording, call queues, and call waiting that will give your business a professional edge.

Positive
  • Fabulous mobile app
  • Superior voice quality
  • 24/7 customer support in English
Negatives
  • Add on features can get pricey
  • You need to add on some basic features
7

Aircall

Quality collaboration features

Aircall Review

Aircall is an enterprise-grade VoIP provider which is compatible with both desktop and mobile devices. The …
  • No. of usersUnlimited
  • Pricing$30-$50 per month
  • Best forSmall businesses

Aircall is one of the more accessible VoIPs out there. It boasts a stacked roster of features that are approachable and more than capable of handling the needs of small to medium sized businesses.

Users will find many of their critical needs met with this cloud-based VoIP. Features such as toll-free and international numbers, call routing, and extensions more than carry the weight of a business’ needs. Smart directories, such as the system’s IVR (interactive voice response), can be helpful for streamlining calls and making sure customers reach their intended departments.

Aircall also offers some quality collaboration features. Warm transfers, for instance, allow teammates to converse while transfering live calls, while call commenting and assignment proves a helpful tool for delegating calls and keeping the team aligned.

Positive
  • Smart directories for more fluid communication
  • Claims local and international numbers
  • Helpful collaboration features
Negatives
  • Limited customization options
  • No video conferencing
8

CloudPhone

Best in class VoIP for SMBs

Voxox CloudPhone Review

Voxox’s CloudPhone is a fully flexible VoIP communications platform that enables small businesses to unify all of …
  • No. of usersUnlimited
  • Pricing$24.99-$34.99
  • Best forSmall businesses of up to 10 people

CloudPhone is known to be a great business VoIP solution for smaller businesses. Everything from its pricing structure to its features tells us that it is working hard for the little guys in the industry. And it shows. With a CloudPhone unified communications solution, even the smallest businesses can put up a big front, winning the respect and the clients they deserve.

Some of the great features you can get with a CloudPhone account are toll-free numbers, automatic call distribution, and call recording. Businesses will appreciate the Find Me Follow Me feature, which basically has a call ring to each of the designated phone lines one after another until the caller finds you. So, it’ll ring at your office desk first, then your home phone, then your cell until you finally pick up. It’s a very convenient feature that ensures you won’t miss an important business call because you stepped out for a few minutes or had to leave the country for some reason.

Positive
  • Unlimited minutes and SMS
  • Integrates with existing devices
  • Lifetime 50% off Small Business plan
Negatives
  • No video conferencing
  • International calling isn’t unlimited
9

Alliance Phones

Great service, extra features

Alliance Phones Review

With reduced operating costs and minimal hardware, switching to Alliance Phones for your business VoIP is simple. …
  • No. of usersUnlimited
  • Pricing$19.97-$29.97
  • Best forSimple business VoIP service

Alliance Phones is about the customer all the way. This brand offers fast and easy setup, unwavering reliability, third-party app integrations, and tons of tools to make your business communications run effortlessly. Offering 24/7 customer support via various methods, cloud-based contact management system, and deep savings with all of its plans, it isn’t hard to understand why customers love using Alliance Phones.

Alliance Phones has the VoIP features you’ve been looking for. Get caller ID management and complete control over incoming and outgoing calls. You can use call forwarding to send calls to the right department or staff member to field the call, and you can set call controls according to the inbound number. Managers will appreciate the convenient tools on their dashboard that make selecting, delegating, and automating call flows a breeze. Features like call rules, call screening, and call logs also help maintain consistency and control. Call recording is a good feature for managers to help them stay on top of new employees who might need a little coaching from time to time until they learn the ropes.

Positive
  • Unlimited minutes
  • Free trial for 30 days
  • Lots of integrations
Negatives
  • Extra call recording gets expensive fast
  • No proprietary softphone
10

Verizon

Ideal for growing business

Verizon Review

Due to the vast size of the company, Verizon is broken down into numerous branches and sub-branches. You can choose …
  • No. of usersUnlimited
  • PricingFrom $35 per month
  • Best forMid-sized businesses

This VoIP from the powerhouse wireless provider Verizon comes with some expected benefits courtesy of the company’s infrastructure, including excellent connection via Verizon’s fiber optic internet.

Verizon offers different pricing structures depending on business size and needs. However, all of the VoIP plans include essential services that can help medium-sized businesses and larger. One of the main differences in plans is the amount of lines the business will need. The cheapest plan accommodates 5 lines, and you can upgrade from there.

Verizon offers around 45 VoIP features that cover most if not all of essential needs. This includes a virtual receptionist that deftly handles call routing, providing a professional veneer to small and medium-sized businesses and helping them stay organized and aligned within departments.

Positive
  • Leading name in wireless internet
  • Fiber optic internet
  • Scalable for growing businesses
Negatives
  • Complex pricing structure
  • No live chat support
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