GreatCall Review

In a Nutshell

In a Nutshell

GreatCall’s tech-savvy, innovative products make it easy for older adults to stay connected to family, friends, caregivers, and emergency support. With a suite of easy-to-use mobile products, it enables caregivers and family members to receive real-time updates on patients/loved ones. They, in turn, enjoy freedom despite their hesitations about leaving their houses alone.

Positive
  • Wide range of products to choose from
  • No annual contracts or cancellation fees
  • Award-winning US-based customer service team
Negatives
  • Basic packages don’t offer benefits
  • Pricing is on upper end of industry standards

Monitoring Services

Monitoring Services

Unlike most medical alert services, GreatCall doesn’t enable users to call its care center, in order for them to send a representative. Rather, its products and monitoring services help elderly adults live a normal life, just with extra confidence that help is there, if needed. Every one of GreatCall’s products comes with services and apps already installed, turning the device into a mobile health and safety tool. The most popular services are 5Star response, urgent care, and GreatCall link.

If you’re in an unsafe environment or need any assistance, you can press the 5Star button and be immediately connected to a live 5Star agent. All agents are specially trained to assess the particular situation, and send help if needed using the GPS location from your device. They are also IAED certified, trained in CPR, and other emergency procedures especially applicable to older adults. 5Star agents can also dispatch emergency personnel, who will be informed of your medical condition, and notify and update pre-designated family members on your status. 

The urgent care service is an app that connects you with live and certified doctors and nurses 24/7. The service can be used to ask health-related questions, or to get clarification regarding a particular medication you were instructed to take. GreatCall link, another of its more popular services offered, allows caregivers or family members to connect to the phone or device of their patients or elderly family members. They are able to check if the device is on and charged, as well as see a list of their daily activities, to make sure that family or patients are on a normal routine. Lastly, if a fall is detected when wearing one of the wearable devices, or an emergency call was made on a GreatCall phone, GreatCall link will be enable family and caregivers to see the context of the call and the outcome. It also transmits a location, so that help can get there quicker.

Product Features

Product Features

GreatCall offers an array of products, each targeting specific needs, and required levels of care. Its 4 cellular-powered products include: the Jitterbug Flip and Jitterbug smartphones, as well as the Lively Mobile and Lively Wearable devices.

 The phones keep users in touch with family, health and safety experts, and friends. Jitterbug Flip, the more basic of the 2 phone options available, is offered as an easy-to-use phone designed with simplicity in mind. It offers larger than usual buttons, a brighter screen, a simple menu, a camera (note: without flash), and powerful speakers for clarity when speaking on the phone. The Jitterbug Flip offers voice dial, which allows you to dial by saying the number out loud, but doesn’t have internet access. Jitterbug Smart, the more advanced of the phones, is a smartphone with a larger screen, and more clear speakers; making it easy for elderly users to see what they’re typing and hear who they’re speaking to. It also has mobile internet access, a camera (this one has a flash), a simple navigation menu, long-lasting battery, and voice typing, which allows users to write emails or text messages by voice. Both of the phones, Flip and Smart, come with the 5Star urgent response app, and urgent care and GreatCall link can be added.

FeatureJitterbug FlipJitterbug Smart
Simple MenuYesYes
Long-lasting batteryNoYes
Voice TypingNoYes
Mobile internet accessNoYes
CameraYesYes
Camera FlashNoYes
5-star appYesYes
Powerful speakerYesYes

Installation Process

Installation Process

 GreatCall’s products are relatively easy and quick to set up.  

After receiving a Jitterbug phone or a Lively device, you’ll need to first register the product. This can be done by calling the customer support number or online through the website. Once on the activation site, you’ll be requested to select the device you’re looking to activate, and will be walked through the process from there. The process will take you through setting up your plan and the billing information. Then, you can activate the actual device, and complete your personal profile. Completing your personal information is very important and should not be skipped, as it will inform the 5Star agents and medical responders about past or current conditions, medical records, and allergies.

 After registering the product, you’ll also want to set up 5Star so that if called, agents will be able to provide proper assistance and personalized care — the more information you give, the better they can help. Information to provide can include medications, health conditions, and even where you keep your spare key.

Plans & Pricing

Plans & Pricing

FeatureJitterbug FlipJitterbug Smart
Simple MenuYesYes
Long-lasting batteryNoYes
Voice TypingNoYes
Mobile internet accessNoYes
CameraYesYes
Camera FlashNoYes
5-star appYesYes
Powerful speakerYesYes

Customer Service

Customer Service

 GreatCall offers many options to help existing and potential customers find their answers, such as its “learning center,” which offers in-depth user guides, how-to videos, and tutorials for each product, as well as customer support. User guides and how-to’s can be found on the company website and offer answers to frequently asked technical questions. There are also live interactive courses to learn how to best use its products. 

GreatCall also provides a customer support team. Support can be reached by calling its support number, or completing an online form.

Bottom Line

Bottom Line

 Making sure your elderly loved one is safe at all times is at the top of all family members’ and caregivers’ minds. GreatCall’s products allow older adults to live the life they want, while also giving their family members and caregivers peace-of-mind.

 GreatCall’s products are made to fit specific individual's’ needs, are known for being easy-to-use and of high quality, and have multiple positive reviews to back them up. They are also easy to set up, so from the time a product arrives, it can be up and running quickly. The company offers great customer support, active social media accounts, and a clear and to-the-point website. 

GreatCall Review
GreatCall Review

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